1. How does the WaterMaker work?
The atmosphere holds a lot of moisture which is free for the taking. WaterMaker" uses refrigeration techniques to condense this humidity from air. Air is sucked into the system through an electro static filter. Cooled coils located in the path of air provide a temperature differential between the air and the coil surface resulting in condensation which is funneled into a holding tank which has a level switch controlling the water making cycle. Water is then passed through various filters to remove solids, oxygenates, and to remove any odour & to eliminate any bacterial content. Pure drinking cold water is then supplied through the spout.
2. How will it operate in areas with no humidity?
Low humidity conditions are a challenge for any system that extracts moisture from the air. The system will not produce water during the day in deserts or in very hot climates due to less humidity. However it will still produce water at night due to the dew point factor. The machine will trip off when the humidity goes below 35RH.
3. What happens when I am away for a weekend?
Please switch off the machine if you are away for more than 3-4 days. As a health safety measure, drain out the water tank, prior to restarting upon your return.
4. Does the WaterMaker meet current EPA testing standards?
It more than meets the current standards of the US Environmental Protection Agency (EPA), World Health Organization (WHO) and Bureau of Indian Standards (BIS) norms.
5. How often do I need to change the water filters?
The carbon & sediment filters need to be changed every 6 months
6. What sort of air filter is it?
It is an electrostatic filter. Same as you find in a lot of air conditioner filters.
7.How often do I need to clean the air filter?
This depends on where the machine is located and air quality. However, about once a month you should look at the electrostatic air filter and if it appears dirty, rinse it out with a tap or hose water, dry it completely and refit in the casing.
8. Are spares available?
All spares are available.
9. How is WaterMaker powered? If there is no power can it still dispense water?
WaterMaker can operate on electrical power, solar power or with oil powered generators. You need a 15 amp power point for all machines. It cannot dispense water if there is no power.
10. What sort of power point do I need
A normal household 15 amp 3 pin plug delivering 220 (+/- 10%) volts.
11. How much power does the machine consume making water?
Power consumption is dependant on the production capacity of each machine. For details please refer to the product specifications.
12. What is the machine's life span?
If the machine is used as designed and as specified in the owner's manual and proper maintenance procedures are employed, then the unit will operate for over 8-10 years.
13. What is the warranty on the machines?
In India, machines are under warranty for 12 months from date of sale/ installation. For other countries, machines are under warranty for
12 months from date of installation or 15 months from date of dispatch, whichever is earlier.
14. What is the service back up?
In India, the company provides one free service every three months during the one year warranty period. The company also offers an Annual Maintenance Contract.
15. How much water will the machine make?
Each machine is supposed to produce water as per its rated capacity, provided the humidity is between 70-75%RH and temperature between 25-32 degrees centigrade. If these factors are on the higher side, the machine will produce more. Similarly, if factors are lower, the machine will produce less.
16. Will it work in air-conditioned environment?
Yes, but the output is likely to drop.
17. How much water does the machine store?
As per the machine's production capacity, each machine has approximately 40%-45% storage space. This could vary from machine to machine.
18. What happens if I have a problem?
Please contact the party from whom the machine was purchased after checking the simple trouble shooting points given in the Instruction Manual.
19. Where are the machines made?
The machines are made in India.